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International Shipping, Delivery and Import Duties

Mickey Spares is an export-focused international supplier of motorcycle, scooter, car, tractor and vintage vehicle parts.

Orders are dispatched from Delhi, India to customers in the United Kingdom, Europe, the United States, Australia and other international destinations.

We use trackable international delivery services and select the most suitable carrier according to the destination, parcel weight, dimensions, product type and available service.

This policy explains order processing, international delivery, combined shipping, tracking, customs charges and what to do if a shipment is delayed, damaged or cannot be delivered.

International Shipping

Mickey Spares primarily serves customers outside India.

We regularly ship orders to:

  • United Kingdom

  • United States

  • Australia

  • European countries

  • Canada

  • New Zealand

  • Asia

  • Middle East

  • Africa

  • South America

  • Other supported international destinations

Shipping availability may vary according to the product, destination, courier restrictions and local import regulations.

Where delivery is unavailable for a particular product or destination, we will contact the customer before dispatch.

Order Processing and Dispatch

Most in-stock orders are normally dispatched within one to two business days after payment has been received and the delivery details have been confirmed.

Our business days are Monday to Saturday, excluding Indian public holidays.

Additional preparation time may be required for:

  • Large or heavy products

  • Fragile products

  • Orders containing several items

  • Products stored at different locations

  • Wholesale or bulk orders

  • Items requiring additional packaging

  • Orders requiring address or compatibility confirmation

Where a significant delay is expected before dispatch, we will try to contact the customer using the email address or telephone number provided with the order.

An order is considered dispatched once it has been packed, handed to the carrier and assigned a tracking number.

Courier and Delivery Services

Orders are sent using trackable international courier or postal services.

The carrier may be selected according to:

  • Destination country

  • Parcel size and weight

  • Product type

  • Product value

  • Fragility

  • Customs-clearance requirements

  • Remote-area availability

  • Current courier restrictions

A specific carrier cannot always be guaranteed.

Customers requiring a particular courier should contact Mickey Spares before ordering. Additional charges may apply where the requested service is more expensive than the standard available option.

Tracking Information

Tracking details are normally provided after the order has been dispatched.

Tracking may initially show only that shipment information has been created. Further movement may appear after the carrier collects and scans the parcel.

Customers should monitor the tracking information and respond promptly if the courier requests:

  • Address confirmation

  • Telephone confirmation

  • Identity or tax information

  • Customs-clearance documents

  • Delivery instructions

  • Payment of charges applicable to a non-duty-paid order

Tracking updates can occasionally be delayed even while the parcel is moving through the delivery network.

Delivery Times

Any delivery date shown on the website, at checkout or through the courier is an estimate and not a guaranteed arrival date.

Delivery times may be affected by:

  • Destination country

  • Courier service

  • Customs processing

  • Local delivery conditions

  • Remote-area delivery

  • Public holidays

  • Weather conditions

  • Security inspections

  • Incorrect or incomplete address information

  • Events outside the reasonable control of Mickey Spares or the carrier

A temporary customs or tracking delay does not necessarily mean that the parcel has been lost.

Combined Shipping

Combined shipping may be available where multiple products can be packed and shipped safely together.

The final shipping charge depends on:

  • Actual weight

  • Volumetric weight

  • Parcel dimensions

  • Destination

  • Product type

  • Product fragility

  • Packaging requirements

  • Available courier service

Adding several products to one order does not always reduce the shipping cost. Large, fragile or unusually shaped products may need to be shipped separately.

Customers planning a large or multi-item order may contact Mickey Spares before purchasing so that the available combined-shipping options can be reviewed.

Orders that have already been packed or dispatched cannot normally be combined.

Duty-Paid Delivery to Major International Markets

Mickey Spares offers duty-paid or import-charge-inclusive delivery for eligible orders and destinations where this is specifically stated on the website, product page, promotional banner or checkout.

Our main international markets include the United Kingdom, United States, Australia and Europe.

United Kingdom

Eligible United Kingdom orders may be sent using a duty-paid delivery arrangement where the product page or checkout states that import charges are included.

Customers should review the information shown at checkout before completing the order.

United States

Eligible United States orders may be sent using an import-charge-inclusive or duty-paid delivery arrangement where this is stated on the product page or at checkout.

Charges caused by incorrect customer information, unusual delivery requirements or services requested directly from the courier may not be included.

Australia

Eligible Australian orders may be sent using a duty-paid delivery arrangement where the product page or checkout states that import charges are included.

Customers must still provide any information reasonably required by the courier or customs authority.

Europe

Selected European orders may qualify for duty-paid delivery depending on the destination, order value, product type and available courier service.

The information displayed on the product page or at checkout at the time of purchase determines whether a particular European order qualifies.

Import Duties, Taxes and Customs Charges

Import arrangements vary according to the destination country, product type, order value and delivery service.

Where an order is specifically described as:

  • Duty paid

  • Import charges included

  • Customs charges included

  • No import duty on eligible orders

Mickey Spares will arrange the applicable import-charge treatment through the selected delivery service, subject to the stated conditions.

For orders that are not specifically sold as duty paid, the recipient may be responsible for:

  • Import duty

  • VAT, GST or sales tax

  • Customs-clearance charges

  • Brokerage fees

  • Local handling charges

  • Storage charges

  • Other charges imposed by the destination authority or courier

Mickey Spares does not control charges imposed by foreign customs authorities or local delivery agencies.

The information displayed on the product page and at checkout at the time of purchase takes priority over general promotional wording elsewhere on the website.

Duty-Paid Delivery Exclusions

Duty-paid delivery may not include charges caused by:

  • Incorrect customer information

  • Incorrect or missing tax details

  • Delayed responses to customs or courier requests

  • Storage caused by customer delay

  • Re-delivery requests

  • Address changes after dispatch

  • Remote-area surcharges

  • Refused delivery

  • Failure to collect the parcel

  • Additional services requested directly from the courier

  • Fines or penalties imposed on the recipient

Customers must cooperate with the courier or customs authority where information is required to complete clearance.

Customs Declarations

Mickey Spares completes shipping and customs documents using the order and product information available to us.

We cannot:

  • Declare an incorrect product value

  • Describe a commercial purchase as a gift

  • Use a misleading product description

  • Provide false country-of-origin information

  • Alter shipping documents to avoid lawful customs requirements

Customers are responsible for checking whether the ordered products can legally be imported, owned and used in their destination country.

Delivery Address and Contact Details

Customers must provide a complete and accurate delivery address.

The address should include:

  • Recipient’s full name

  • House or building number

  • Street name

  • City

  • State, county or province

  • Postal or ZIP code

  • Country

  • Working telephone number

  • Email address

A working telephone number is important because the courier may need to contact the recipient regarding delivery or customs clearance.

Mickey Spares is not responsible for delays or failed delivery caused by incorrect, incomplete or outdated information supplied with the order.

Once a parcel has been dispatched, an address change may not be possible. Redirection or re-delivery charges may apply where the courier accepts an address change.

Remote-Area Deliveries

Some locations are classified as remote or extended-delivery areas by international couriers.

Where an additional remote-area charge or delivery restriction is identified before dispatch, Mickey Spares may:

  • Request the additional delivery charge

  • Offer an alternative delivery service

  • Request another delivery address

  • Cancel and refund the affected order where no practical delivery service is available

We will contact the customer before requesting any additional payment.

Split Shipments

An order containing multiple products may occasionally be divided into more than one parcel.

This may happen where:

  • Products are stored at different locations

  • Items require different packaging

  • A product is unusually large or fragile

  • The courier applies parcel-size restrictions

  • Splitting the order reduces the risk of damage

Where an order is divided, more than one tracking number may be provided.

Delivery Attempts

The courier may attempt delivery, leave the parcel in an authorised safe place or hold it at a local facility for collection.

Customers should monitor the tracking information and respond to delivery notifications.

Where a parcel cannot be delivered because:

  • No one is available to receive it

  • The address is incorrect

  • The customer does not respond

  • Required customs information is not supplied

  • The parcel is refused

  • The parcel is not collected

the courier may return, store or dispose of the shipment according to its procedures.

Return, storage, customs, re-delivery or handling charges may be deducted from any applicable refund where permitted by law.

Refused or Unclaimed Shipments

Customers should contact Mickey Spares before refusing a shipment.

Refusal to pay charges applicable to an order that was not sold as duty paid does not normally qualify the customer for a full refund.

Where a refused or unclaimed parcel is returned to Mickey Spares, any refund will be reviewed after the parcel has been received and inspected.

Original shipping costs, return shipping, customs charges and other non-recoverable courier costs may be deducted where permitted by applicable law.

A refund may not be available where the courier disposes of or abandons the parcel because the recipient did not respond, provide the required information or accept delivery.

Damaged Parcels

Products are packed according to their size, weight and fragility.

If a parcel appears damaged, customers should:

  • Photograph the parcel before opening it

  • Photograph the shipping label

  • Photograph all sides of the packaging

  • Photograph the internal packaging

  • Photograph the damaged product

  • Retain the product and packaging

  • Report visible damage to the courier where possible

Please contact Mickey Spares as soon as possible, preferably within 48 hours of delivery, so that the shipment can be investigated and a courier claim can be opened where appropriate.

Reporting within 48 hours helps us investigate the matter promptly and does not remove any statutory consumer rights that may apply.

Do not discard the product or packaging until the case has been reviewed.

Missing Products From an Order

Where a product appears to be missing, customers should first check:

  • All internal packaging

  • Smaller packets inside the main parcel

  • Whether the order was divided into multiple shipments

  • The quantities shown in the order confirmation

Contact Mickey Spares with the order number and photographs of the parcel, packaging and products received.

The packed weight, order records and dispatch information may be reviewed as part of the investigation.

Delayed or Potentially Lost Shipments

Where an order has not arrived by the estimated delivery date, customers should first review the tracking information.

Mickey Spares can request an investigation where tracking shows an unusual delay or where the courier advises that the parcel may be lost.

A refund or replacement cannot normally be completed while the shipment is still moving or while a courier investigation remains open.

Where the courier formally confirms that a parcel has been lost, Mickey Spares will review the available resolution according to the order circumstances and applicable consumer rights.

Tracking Shows Delivered but the Parcel Has Not Been Received

Where tracking shows delivery but the customer cannot locate the parcel, they should:

  1. Check with household members, neighbours, reception staff or building security.

  2. Check any safe place or collection point shown by the courier.

  3. Contact the local delivery office.

  4. Contact Mickey Spares if the parcel remains missing.

The courier may require the recipient to complete a non-receipt declaration before an investigation can proceed.

Shipping Restrictions

Certain products may be subject to courier, aviation, customs or destination restrictions.

These may include products containing:

  • Batteries

  • Oils or liquids

  • Adhesives

  • Paints or chemicals

  • Pressurised contents

  • Magnets

  • Oversized components

  • Restricted materials

Where a product cannot legally or safely be shipped through the available service, Mickey Spares may cancel and refund the affected item or order.

Order Changes and Cancellations

Customers should contact Mickey Spares as soon as possible if they need to change or cancel an order.

A cancellation can normally be considered before the order has been packed and handed to the courier.

Once an order has been dispatched, it cannot normally be cancelled. The customer may need to receive the parcel and follow the applicable return procedure.

Returns and Refunds

Returns, cancellations and refunds are governed by the separate Mickey Spares Return and Refund Policy.

The applicable process may depend on whether:

  • The customer changed their mind

  • The incorrect product was ordered

  • Mickey Spares supplied the wrong product

  • The item arrived damaged

  • The product differed materially from its description

  • The shipment was refused or not collected

Customers must contact Mickey Spares before returning a product and follow the return instructions provided.

Customer Responsibilities

Customers are responsible for:

  • Providing accurate delivery and contact information

  • Checking local import restrictions

  • Monitoring tracking information

  • Responding to courier and customs requests

  • Paying charges applicable to orders not sold as duty paid

  • Inspecting the shipment after delivery

  • Reporting damage or delivery problems promptly

  • Following the return instructions before sending a product back

Mickey Spares Responsibilities

Mickey Spares is responsible for:

  • Packing products with reasonable care

  • Providing accurate shipment information

  • Using a trackable delivery service

  • Providing tracking details where available

  • Assisting with reasonable courier investigations

  • Reviewing reported damage or delivery problems

  • Applying the published returns process

  • Respecting applicable statutory consumer rights

Nothing in this policy is intended to exclude or limit rights that cannot legally be excluded.

Contact Mickey Spares

For assistance with international shipping, tracking, combined delivery or customs questions, please provide:

  • Full name

  • Order number

  • Delivery country

  • Tracking number

  • Description of the issue

  • Photographs where damage or incorrect delivery is involved

Telephone: +91 98716 11008
Email: sales@mickeyspares.co.uk
Address: S1/3, Old Mahavir Nagar, Tilak Nagar, Delhi, India
Business hours: Monday to Saturday, 11:00 am to 7:00 pm Indian Standard Time

Frequently Asked Questions

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